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Workers at Apple’s repair facility compare conditions with sweatshops

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Workers at the Houston, Texas facility that handles Apple, Dell and Lenovo repairs reportedly say they are working in “firm-working” conditions, according to a story from insiders. Workers’ toilets are said to be unsanitary and inadequate for businesses, they say they lack air conditioning, and they claim their wages are low at CSAT Solutions, a company that acts as a tech repair partner like Apple.

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In the report, which is worth reading in its entirety, employees are also reported to say that there are not enough restrooms or parking spaces for the number of workers, and that they are not allowed to use their phones while at work, even in the case of family or personal emergencies. One employee said insiders She walked out of work only to discover that her son had been taken to hospital with burns.

According to the alleged working conditions in the CSAT surprised some employees insidersThey expected an environment that reflected the standing of the Apple brand. Instead, they reportedly encountered quotas that were firm to meet, wages ranging from $12 to $14 an hour, with little hope of raises or promotions. Some of the staff said insiders They had to work 60 hours a week just to make ends meet.

CSAT Solutions did not immediately comment in response to an email inquiry from the edge. CSAT representatives said insiders That the company has lofty standards in its workplace, and that it investigates employee complaints. In a statement to the edgeApple Inc., which can be read in packed below, said Apple would investigate the allegations, and that its focus is on “making sure that everyone [its] Protect the supply chain and treat it with dignity and respect.” Dell and Lenovo did not immediately respond to a request for comment.

to me insidersEmployees felt as if their previous concerns and reports to management had been ignored. Apple said the edge She has evaluated the Houston CSAT site several times in recent years, but has not discussed its findings.

However, the practice of Apple visiting and inspecting supplier facilities seems so routine (PDF) that suppliers may be competent to paint themselves in a more positive light. insidersThe ‘report’ includes stories from several employees about being asked to carry out work in a more written fashion when Apple’s auditors were present.

Apple said the edge It has the highest standards in the industry, and has a page on its website dedicated to talking about supplier responsibility. However, the company’s suppliers have faced accusations of destitute working conditions in factories, with three stories of forced labor, labor law violations (where Apple allegedly turns a blind eye), and protests over wage cuts in December 2020 alone. There has also recently been the alike problem of Apple employees fighting for the aptitude to work remotely.

the insiders The report also raises concerns about the use of the CSAT for temporary agencies to hire workers. According to the Apple Supplier Code of Conduct and Responsibility (PDF), its standards also apply to subcontractors, and Apple’s suppliers are responsible for ensuring compliance of the companies they hire as well. However, the responsibility does not lie with Apple alone – according to him insidersCSAT also works with Dell and Lenovo. In particular, the Dell logo appears frequently in the promotional video at the top of the CSAT website.

Staff reviews of CSAT Solutions on sites like Indeed and Glassdoor reflect some of the concerns it has raised insiders, with many comparing working conditions to sweatshops, warning potential employees of low wages, and expressing dissatisfaction with working hours and quotas. Some of the reviews also support claims about cleanliness and availability of bathrooms, broken heat and air conditioners, as well as stringent no cell phone rules. There are quite a few positive reviews too, but many of them are from unrelated staff.

The job listing for the CSAT Computer Repair Technician job, found on the company’s website, indicates candidates should be willing to work overtime, without specifying the amount. Apple Standards (PDF) state that work weeks must be limited to 60 hours, including overtime.

The list of functions includes the line

Job listing from CSAT website.

Here’s Apple’s packed statement:

We adhere to the highest standards in the industry and regularly assess our suppliers for compliance. We’ve done three CSAT assessments in Houston in recent years, and Apple members visit the site regularly. We take all allegations seriously and will investigate them. As forever, our focus is on making sure everyone in our supply chain is protected and treated with dignity and respect.


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